Privacy policy

Effective Date: 2026-01-31

1. Introduction

Terrrace Vibe (“Terrrace Vibe,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from terracevibe.com (the “Website”), including any related pages, features, content, and services (collectively, the “Service”).

Terrrace Vibe is operated by DKB LIVING GROUP LLC (the “Company”). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. Your use of the Service is also subject to our Terms of Service.

2. Definitions and Key Terms

  • “Company,” “we,” “us,” or “our” refers to DKB LIVING GROUP LLC, operating the Terrrace Vibe brand and Website.
  • “Personal Information” (or “Personal Data”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household.
  • “Service” refers to the Website and related services provided through terracevibe.com.
  • “Device” means any internet-connected device used to access the Service (e.g., phone, tablet, computer).
  • “IP Address” means a numeric label assigned to a device connected to the Internet.
  • “Cookies” are small data files stored on your device that help websites function and collect analytics.
  • “Service Providers” are third parties who perform services on our behalf (e.g., payment processing, analytics, shipping, email delivery).
  • “You” means any user of the Service, including customers, visitors, and others who interact with the Website.

3. Information We Collect

We may collect information about you in a variety of ways, including when you:

  • Visit or browse the Website
  • Create an account
  • Place an order or attempt a purchase
  • Subscribe to marketing communications
  • Contact customer support or submit a form
  • Participate in surveys, promotions, or other features

3.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details (items purchased, order value, timestamps)
  • Any information you include in messages to customer support

3.2 Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

  • IP address
  • Device identifiers and browser type
  • Operating system
  • Pages viewed, referring/exit pages, and clickstream data
  • Approximate location (derived from IP address)
  • Cookies and similar tracking data

3.3 Payment Information

Payments are processed by third-party payment processors. We do not store your full payment card details. Payment processors may collect and process payment information in accordance with their own privacy policies and security standards.

4. How We Use Your Information

We may use Personal Information for the following business and commercial purposes:

  • To provide and operate the Service, including processing orders, payments, returns, refunds, and exchanges
  • To communicate with you, including order confirmations, shipping updates, and customer support responses
  • To improve and personalize the Service, including debugging, analytics, and optimizing the Website experience
  • To prevent fraud and enhance security, including screening orders for risk and protecting against unauthorized activity
  • To send marketing communications (where permitted by law), including newsletters and promotional messages; you may opt out as described below
  • To comply with legal obligations, resolve disputes, and enforce our policies

5. Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors (e.g., transaction confirmations, fraud signals)
  • Shipping and logistics providers (e.g., delivery status and tracking events)
  • Analytics and advertising partners (e.g., aggregated performance data, attribution)
  • Social media platforms if you interact with our social pages or ads (subject to your settings and their policies)

6. How We Share Your Information

We may share Personal Information in the following circumstances:

  • Service Providers: With vendors and partners who help us operate the Service (e.g., ecommerce platform hosting, payment processing, email delivery, analytics, customer support tools, shipping/logistics), subject to confidentiality and security obligations.
  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, where information may be transferred as part of that transaction.
  • Legal and Compliance: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of the Company, our customers, or others.
  • With Your Consent: In other cases where you direct us to share information or provide consent.

7. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate and improve the Service, including to:

  • Enable core site functionality and security
  • Remember preferences and settings
  • Analyze traffic and usage patterns
  • Measure marketing and advertising performance (where applicable)

You can manage cookies through your browser settings. Please note that disabling cookies may affect certain features of the Service.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain Personal Information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

  • Access to the Personal Information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of certain Personal Information, subject to legal exceptions
  • Opt-out of marketing communications

To submit a request, contact us at support@terracevibe.com. We may need to verify your identity before processing certain requests.

Marketing Opt-Out: You can unsubscribe from marketing emails using the link in our emails. Transactional messages (e.g., order updates) may still be sent as necessary.

11. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from individuals under 18. If you believe a minor has provided Personal Information to us, please contact us so we can take appropriate action.

12. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our Service Providers operate. By using the Service, you understand that your information may be processed outside your state, province, or country of residence.

13. Links to Other Websites

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM CST